Privacy Policy
Last updated: 12 June 2026
1. Who we are
Roof to Ground Exteriors Ltd (“we”, “us”, “our”) is a company registered in England and Wales under company number 15556482, with its registered office at 90 The Briars, Harlow CM18 7DQ, United Kingdom. We are the data controller for personal data collected through this website.
2. What data we collect
We collect information you give us directly — your name, address, postcode, phone number, email address, and any details you provide about the property or work you'd like quoted. If you call us we may take notes of the conversation. We also collect basic technical data automatically (IP address, browser type, pages visited) through standard server logs and analytics.
3. How we use your data
We use your data to (a) respond to quote requests and provide our services, (b) arrange visits and complete jobs, (c) issue invoices and keep accounting records, (d) follow up to ask for feedback, and (e) comply with our legal obligations. Our lawful bases are contract performance, legitimate interest (running our business), and legal obligation (tax records).
4. Who we share it with
We do not sell your data. We share it only with: payment and accounting providers, our insurer in the event of a claim, and HMRC or other authorities where legally required. Where we use third-party tools (such as email or hosting), those providers act under written data-processing terms.
5. How long we keep it
Quote enquiries are kept for up to 24 months. Customer records (invoices, job notes) are kept for 7 years to meet HMRC requirements. After that we securely delete or anonymise data.
6. Cookies
This site uses essential cookies needed for the site to function and may use anonymous analytics cookies to measure traffic. No advertising cookies are set without your consent.
7. Your rights
Under UK GDPR you have the right to access, correct, delete, restrict, or object to our processing of your data, and to data portability. To exercise any of these, email us at the address below.
8. Security
We use industry-standard measures (encrypted transmission, access controls, secure hosting) to protect your information. No system is 100% secure, but we take this seriously.
9. Contact & complaints
Email Rooftogroundexteriors@outlook.com or call 01279 295996 for any privacy question. You may also complain to the Information Commissioner's Office at ico.org.uk.
10. Changes
We may update this policy from time to time. The “last updated” date at the top of the page shows when it was last revised.